Okay so now we’re 2 days from the date my tickets were scheduled to be sent and one day in for unclear reasons why I still do not have my already paid for tickets, please keep in mind that we were traveling to this event city on Saturday 9/8/2018, at 7:47 AM I called customer service again, got CSR Morgan, again very polite, she said she was contacting the seller of said tickets as she put me on hold, she came back with no answers and said I will offer you a store credit for 50$ for the inconvenience you are going through (thanks, but I will not be using this company again), hung up with no explanation or expected time when to expect my tickets. The next tickets I looked at were floor seats. Each âagentâ acted like a robot and kept saying âIâm looking into this for you.â I told them that UPS lost my package which is exactly what happened. Here For You During COVID-19 NEW! 316 Salaries. They hold the fastest responsive customer service reps in the industry with years of professional experience in satisfying thousands of loyal customers. , Vivid Seats has been invested in by two private equity companies, Vista Equity Partners in 2016 and GTCR in 2017. Further, Thomson bowling arena played impotent. Vivid Seats review rated 2.0/5.0: Purchased a parking pass in the purple lot close to Fed-ex field for the Redskins vs. Panthers game. NFL Game Attendance Information. This is the Vivid Seats company profile. Vivid Seats Photos + Add Photo. I was hung up on once by a man. Customer service basically exists to tell you what errors you made and why they will do nothing for you you. They take my phone number and let me know they will call if they find it during unloading trucks. Vivid Seats tends to have fairly high fees which is one of the reasons why it's not one of our recommended ticketing sites. Please future customers or potential customers of Vivid seats, go somewhere else. Vivid Seats had a good selection of tickets to all the events we looked for in our testing process. I get through to a âsenior customer service representativeâ who ended up arguing with me over the whole situation. Like itâs competitors Ticketmaster and Stubhub, Vivid doesnât make it easy to get refunds for tickets. But they also factor in the fact that your phone might not work during a concert. No Concert is worth supporting unethical businesses. Vivid Seats immediately let me know they were aisle seats and that a mobile device would be absolutely necessary for gaining access to the event. Itâs the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. I no longer wish to sell these tickets. Great, no stress they will be here before we travel to the event city, also on the email it stated the tickets will be shipped by the seller Thursday September 6, 2018. This is the Vivid Seats company profile. In 2017, it was reported to have a turnover of $1 billion and to be the third-largest online ticket reseller. Thatâs an example of negative option opt-in, which is highly unethical. This could have been on the seller as well but when a company represents the seller and then blames everything else this is poor business practice. Conveniently buy and sell tickets to top sports, concert, and theater events wâ¦ Have you worked â¦ The last tickets I viewed were close to the floor seats I had previously viewed, except these would be delivered via e-mail. A birthday celebration that ended in tears and anger. Not worth the unethical business practices. Then vivid added about $100. They did offer me some other seats in a different section further from the stage. I thanked him as his explanation sounded realistic as this is the first year that the NFL is using Mobile tickets at this venue they are just being safe. Please buy tickets from people. $13 isn't a huge difference, but it's enough to stick with Ticketmaster. THEN, to say that a reissue of the tickets sent to my email was not possible and that I would NOT be receiving a refund brought me here to writing this review. The combination of Vivid Seats customer service and UPS losing my package (of tickets) pushed me over the edge. Overview Overview. We left for Denver and hoped it was for not. Use any other ticket outlet, use a scalper, or skip the event. You better believe I will be pursuing legal action to get my money back. Work together to deliver high-quality features, fast Hunt leads the Vivid Seats platform infrastructure and data engineering teams. and 56 sec) before I had to hang up to use a different phone, I called back and sat on hold for 19 minutes before it was answered by the first person, Archer (I believe again could hardly understand due to thick accent) he said there is a ticket alert on my account and they cannot get a hold of the seller (whoa wait a minute a few CSR from before said they did get a hold of the seller and they were transferring them) and that he would have to send me to a different department to deal with the situation as it was the only department that could handle this situation as the NFL and the venue was holding all mobile tickets to prevent duplicates (heard that before but we are now less than 3 hours before the game and we have to leave for the stadium, now will be leaving my laptop and can’t accept tickets if they come in) I am in full panic mode now, this representative said just stay on the line and do not hang up and I can accept them from the email on my phone and I should be okay to leave for the game (wait what, a few CSR earlier said I had to use a desktop computer and had to go to library etc… to accept my tickets and now I can do it all from my phone) so now I am furious as I keep getting several different stories and no answer where my tickets are and I have to leave to go to a game I have no tickets for, I now sit on hold, I am on hold for 42 minutes at this point and I get a hold of the Venue itself (used hotel phone)to see if there is a delay in sending/receiving mobile tickets) they stated no all systems are up and running correctly. In August 2018, Vivid Seats was named the official ticketing partner of the Los Angeles Clippers of the NBA. Vivid Seats A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Vivid Seats does not care about their buyers-- only their sellers; or rather, only that they have no involvement at all. In 2014, Vivid Seats moved its corporate headquarters to Chicago's West Loop while also retaining office space for its operations team nearby to accommodate new employees, 100 having been hired in the last year. At checkout, Vivid Seats did let me know once again that my transaction was absolutely, positively secure, but without giving me my total until the very end of the checkout process (post-credit card info), I once again felt like Vivid Seats could be trying to convince me to go just far enough while leaving me short. I know this particular venue does not sell their own tickets, rather they go through Ticketmaster. At 2:15 after checking into our hotel (307$ for the weekend of this event) I called customer service again as I had yet to receive my tickets still. Glassdoor gives you an inside look at what it's like to work at Vivid Seats, including salaries, reviews, office photos, and more. He said call back in one hour if I still haven’t received them as the seller was transferring them now (his words) and that there were several calls reported about this seller for that section. I call Vivid Seats, again. Due to the â¦ Vivid Seats, in particular, has a lot to offer but at what cost? That didn’t happen. Please use other companies. Not even Elton John. , the latter I expected. Answer See 3 answers. Code. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. In fact, on the page where I would input my credit card information, there were no numbers. I will not go to anything else there, either, without an apology. 94 Interviews. How do I search for and select â¦ I got CSR Peter, again polite, he looked at my account and said it appears they called the seller of the tickets 4 minutes ago to demand they be transferred immediately, well that puts their call to the seller at 8:44 am according to them. How long will it take for me to receive payment? Vivid Seats partners with some of the biggest names in sports, music and entertainment to get more fans to the live events they love. I buy and sell tickets professionally, so when I say that I know the ins and outs of ticket sites, I mean it. All rights reserved. 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