The voip phones are not working right they can call out however no one can call in. Phone Screen To use the Comcast Business App with Business VoiceEdge, tap on the Phone icon at the bottom. He wants to make sure you leave here with the right choice for your home wireless, happy enough to recommend StickyStatic to your friends. So here we are, you and me, face to face with a final answer. You will want to get the Motorola MT7711 and save yourself some money. The Netgear C7100V no doubt. Cal. To some, yes. Gerry D worked a long career in technical support with a strong networking background. I added a whole section and put it in the comparison chart. Instead of traditional telephone lines, the service uses the Internet to send and receive calls. Lost power to your house and your landline phone will keep on working. If you have Comcast Triple Play or Xfinity Voice, then you must buy an approved compatible voice modem with a phone jack such as the ARRIS SVG2482AC, Motorola MT7711 or Netgear C7100v Nighthawk. A couple mentioning returning the unit and falling back to the Arris without difficulty. Again, call your Comcast sales agent and ask before taking this advice because I myself have confirmed and several others have too. In this way, if you’re at the beach or out of town, you’ll never miss a call. With up to 24 lines, you can use your existing phones to stay connected wherever you are. VoIP phone uses digital technology to transmit phone calls via the Internet. Those USB ports serve no purpose. These services are sold and billed separately on a monthly basis. The CM500v paired with a cheap router is a much better deal than the C7100v combo. While the Netgear C7100v is the clear winner as far as features go, the Motorola MT7711 is by far cheaper and will perform the same as the Netgear. The Netgear looks like a much better pick than the Arris. -> Response: When people do this they normally use a VoIP provider that has the Voicemail stored in the cloud and accessible from ANY cordless phone i.e. They provide standard analog phone service through the Arris. As you can see it has a slightly higher wireless throughput, which may be pretty unnoticeable if at all noticeable so do not let your decision ride on that. The USB ports are not the only enhancement with the Netgear C7100V. Prices may vary. I also subscribed to Triple Play for the bundle price discount and am not using the voice service and have continued to use my prior non-voice capable modem. VoIP (Voice Over Internet Protocol) is a very popular and growing facet of the communication market. Finally, we have introduced a mobile app that runs on the iPhone and iPod Touch and we’ve blogged about that here. But nothing below AC1750. Second, we offer the ability to check and listen to voicemails from any broadband connection. We hope to make the app work on as many different devices as possible, including Blackberry and Android. I purchased an eTMA modem. It is for the factory and kind of a huge flaw really. I realize there will always be some outliars, but the pattern of similar difficulties has me questioning their QA/firmware for this model. But let’s be real, that is not going to be necessary for 90% of home users. If you have Xfinity Triple Play, there is no way around buying a compatible voice modem. Yes!!! I have tried everything to get them to work and still cannot … You should notice a great improvement in wireless coverage. I have been on the phone with Polycom guys yesterday at that time Comcast had sent the wrong router it was the Netgear one so they have hooked up another last night the SMCD3G-CCR which is supposed to be good and work with these phone and voip. What one works best for you? Because of this, in any given situation I would pick the Netgear C7100V over the Arris SVG2482AC. They make no claims of the device even having USB ports in any of their marketing, yet they are there for service techs. This option is great for a customer who wants a service that will integrate with older analog phone systems. This site uses cookies to enable your digital experience. We do not use Comcast for phone, we have had clients where Comcast has made mistakes on the back end and the wrong extensions were ringing when a different number was dialed. Comcast Business VoiceEdge Select offers an all-in-one phone solution for small businesses. When you build your own PBS server you have so much control etc etc voice mail to email = wicked. It may not seem like a big thing, but Universal Caller ID has changed how our family thinks about the phone. Using an Internet connection, you can stream phone calls to anywhere on the planet without using a mobile provider. If you buy a non eMTA modem, you are doing so at your own risk. If you’ve ever owned a Netgear Nighthawk router before, you’ll be familiar with the Nighthawk built-in software, and I do prefer it over Arris’s GUI. That’s pretty much the consensus with most people in tech. So the only difference is the wireless AC speed. These phones can easily be connected to a modem or router using an Ethernet cable. Yes, you do. Which one would we recommend? The firmware will not let you plug in an external drive or a printer. From my outdated telephony knowledge, I educated guess there is a reason why VOIP hasn't killed ole analog phones. It does not have a phone jack and I had no problem activating it on Xfinity. Maybe the same with Netgear? How can I use a cordless phone answering machine/base unit in the kitchen on the first floor when the VoIP connection is in the modem in the basement? Amazon. I put the sim card into the unlocked phone and then dialled 611 to get help with activating and porting. Calculate the number of total devices that you need for your business. See the differences below in the comparison chart. I have X1 triple play and don’t use the phone. Gerry D was a Tier II Internet Tech Support Agent for many years working for the 2 largest internet providers in the United States. For me, it is a requirement that my router has USB ports for a print server / external backup drive on my network. Just got a Netgear Orbi, not looking to spend more for wireless. I was told by several Comcast sales reps and have had many of our readers confirm that you must use an eMTA phone modem if you have Xfinity voice service, whether or not you use the phone line. We suggest this if you have speeds of 200Mbps or less. With VoIP, phone calls are made through the IP network on your computer. I have a VOIP phone (IP Phone). Phones included. Skip to content. The use of a privately managed IP network makes our phone service very different from the other types of VoIP. StickyStatic© 2009 - 2020 About | Contact | Subscribe | Privacy Policy | Terms of Service| Sitemap, As an Amazon Associate I earn from qualifying purchases. Even though we inherited a "plain old telephone service" when we merged with ATT Broadband back in 2003, we thought our fiber optic IP network could power a new type of voice service: Voice over Internet Protocol (VoIP). The lines are crossed at Xfinity somewhere. 3 posts •Page … The problem is that is a standalone modem only so you will still need to buy your own router. Here’s where the going gets tricky. If you have some other VoIP phone service, I can probably help you if you elaborate a bit more. It will also provide you with the newer technology and more advanced higher-performing wifi cable modem with a phone jack and a built-in wireless router. From the My Phone screen, you can access: • Dialing Keypad • Contacts Directory • Be Anywhere • Move/Transfer Call • Voicemail • Recent Calls First Time Sign-in – Setup After signing in the first time, you will be asked to add your phone. I hear not having a combo modem/router is overall a better setup. VoIP can allow you to make a call directly from a computer, a special VoIP phone, or a traditional phone connected to a special adapter. Low analog phone rates + public Internet not exactly optimized for VOIP. It is less expensive and still carries 200mbps. No. We’re committed to listening to our customers and we’ll keep reinventing. Your email address will not be published. VoIP or Voice over Internet Protocol takes analogue voice signals, converting them into digital signals, then sending them as data via your broadband. She is on a fixed income and cannot afford this phone bill. Sources: Comcast | Arris | Netgear | Motorola. Comcast is NOT providing you any sort of VoIP service. Unlike traditional phone systems that run through onsite hardware, VoIP enables you to make and receive calls through just an internet connection. You would have to have some sort of IP PBX in your office that accepted an analog phone line in order to use your Cisco phones. VoIP stands for Voice Over Internet Protocol. Today, there are a few distinct types of VoIP. fxo card 99$ computer used free. The big advantage is that your calls are separate; if a call comes in on your VoIP app, you know it’s not a regular mobile call. You can rent our Xfinity Wireless Gateway or you can … In addition to providing the reliability, safety and security all customers expect from their phone service, we can offer features not possible from non-facilities-based VoIP service providers. VoIP technology has changed the face of calling, just as the iPhone has reimagined the phone itself. Quick links. The firmware just isn’t supporting it. This is the sole reason why I would get the Netgear C7100V. Generally the cost of using VoIP is less than your local telephone company, and you can keep your existing phone … Who would have thought that getting into the home phone business after 150 years would be a good idea? We have a comcast modem/wireless router in one that is sitting in our living room where our home phone is plugged into the modem. In addition to providing the reliability, safety and security all customers expect from their phone service, we can offer features not possible from non-facilities-based VoIP service providers. So are you just using the phone services with possibly the mobile app / pc, (without connecting a phone to the TP)? You would get either of these if you wanted to use your own router. You may think these modems compare, but they are in two completely different categories when it comes to technology, standards, and performance. That’s a mouthful so let me explain. I would like to purchase a Mitel phone that plugs into an ethernet jack. Required fields are marked *. If you need a landline then yes, you probably should buy one of the approved modems, but to say you have to (if you’re not using the phone) is incorrect. VoIP shares something with your TV Today the HFC CSI is used not only for cable television but also for traditional plain old telephone service (POTS) telephony and data services such as Internet access. Comcast's Xfinity is an Internet-based Voice over Internet Protocol (VoIP) phone service. And / or is your phone a digital phone that connects to a TP ethernet port or via WiFi? Get the best internet speeds Comcast has to offer, and they have a built-in Wireless AC router. Bundle Voice with Xfinity Internet and you’ll get access to xFi — our ultimate home WiFi experience. Comcast themselves has confirmed this over the phone with me on several occasions and we have had several readers confirm this as well. Need extra help installing your Ooma Hub or Telo system? we offer a VOIP solution, that if you use the standard phone, the phones are free and are … I have a TP link combo modem. We have 5 cell phones in this house so the landline is superfluous. I told them I wanted to port my comcast number (they asked for my account number and 4 digit pincode so have that handy). It is far superior to the ARRIS SVG2482AC, but we have a much cheaper option below. Note that Comcast often brands this device and gives you no access to SIP ALG (some forums suggest Comcast SIP ALG can be disabled if you call them). A dedicated modem serves as your interface, so your telephone, computer and other accessories connect into the modem instead of the telephone jacks. The truth is, the Netgear really only has one solid thing going for it, USB ports. Making the very popular ARRIS voice modem, not an option. Could I have done this without an eTMA modem still supporting my analog phone requirements? Generally the cost of using VoIP is less than your local telephone company, and you can keep your existing phone number or pick a new one with an area code anywhere in your country. We are not paying extra for the phone. Comcast's Business PRI and SRI trunking services utilize existing PBX and IP BX phone systems to provide VoIP service. Mike. The ARRIS plain as day looking at the pictures of the back has 2 USB ports. Netgear C7100V: Top Combo Voice Choice. VoIP phone calls are made over the Internet, instead of over analog phone lines, which means if your Internet connection goes down, so could the ability to make and receive phone calls. Let us know. A PBX phone system is a private telephone network and system used for handling communications within the organization and outside it. Put simply, it refers to making phone calls that are made through the internet, rather than through a regular landline or a mobile network. All the basic features you expect, plus advanced business voice features like hunt groups and readable voicemail keep you connected at your desk, on the road or across the country. There is what I’d call "peer-to-peer" VoIP services, like Skype, which uses the public Internet and connects callers over their computers. If you have Comcast Gigabit speeds and a Triple Play voice package, you are required to get a DOCSIS 3.1 modem with voice. Civ. With his advanced computer knowledge, he founded StickyStatic to help others make the right choice when it comes to tough networking decisions. No competition when it comes to EMTA modems. It is undoubtedly the winner between it and the ARRIS SVG2482AC. My company sent me a new Toshiba Voice Over IP phone. Many users access wireless internet whether they are at home or on the go. I have linked some routers as well in the ASUS family. Would love a high speed option sans wireless. Phones included. I currently have a Motorola Cable, Netgear Router and a Xfinity’s Arris TG1682 (for voice and $10 per month), does the Netgear 7100V replace all of these into one? If you have home internet, you can have inexpensive, high-quality home phone service too. ATT supplied me with a NETGEAR ProSafe 8 Port Gigabit Switch Model GS108 that I connect the phone to. It does not have a phone jack and I had no problem activating it on Xfinity. What have you heard? Comcast Business VoiceEdge Select offers an all-in-one phone solution for small businesses. As far as I can tell, the last breakthrough innovation for plain old telephone service came in the 1980’s with caller ID. This can easily be done with a real router or any of the open source routers out there (I use vyatta but pfsense and others are fine as well as a used cisco off ebay). To recap, here are the main differences: VoIP phones use the Internet to connect to the phone network, and need to be registered online to a service provider. SB6141) and use your own router. Can then remove the Comcast rental fee for the modem. These phones are designed to carry phone calls over the internet, instead of a landline. Recommend replacing. First, we can offer universal caller ID. The phone you are calling does not need to have VoIP. On one hand, you have the much cheaper and newer Motorola MT7711 and on the other hand, you have the older time tested Netgear C7100V. You will need your own router (Router Buying Guide), Netgear CM500v: Cheap standalone voice modem. It is simply not true that if you have triple play you MUST use a voice enabled modem/router. I have a pacemaker home transmitter that I need to plug into the phone jack in my bed room for it to work. They signed us up for another contract without telling us and then when I took the internet off her phone bill was $60 a month! Although Comcast is a well-known brand in the industries of telephone, TV and internet services, business owners had to wait until 2006 to be able to get the same quality on an enterprise level.If you become a Comcast Business subscriber and are willing to pay an additional $20-$30 extra each month, then your business phone system can be transferred into the 21st century. I have had readers also report that they tried and Comcast would not let them use a normal DOCSIS 3.0 modem. The company I work for is located in Philly. Really you don't need a digital phone. My favorite is the ability to auto-forward calls to your home phone directly to your mobile device. Comcast service is a digital (VOIP) based phone line, but their modem/gateway box acts as an ATA (analog telephone adapter) so you can pug most any phone into it. With xFi, you get the speed, coverage, and control you need, including Parental Controls and easy-to-use tools you can manage from anywhere, on any device. VoIP phone calls may suffer from lower audio quality than traditional analog calls. Xfinity Voice fully represents what we at Comcast are capable of doing to completely reinvent and re-imagine what a consumer should expect from traditional phone service. This thread is locked. And yes, you can connect your whole house to VoIP [§8], and you can continue to use all of the phones that you are using right now.Nothing changes. VoIP–Voice over IP– means you are able to place phone calls over the Internet to any phone in the world. It’s almost not worth bringing the ARRIS into the battle, but many of you want information on this unit because it is one of the top retail modems. Sure enough, after the first notice, I tried calling my home phone with my cell phone and it went to a recording that the phone was out of service. I was leaning toward the Netgear for the reasons you outlined, until I noticed quite a few BestBuy reviews mentioning a similar problem with signal dropout requiring reset multiple times within a months time. We’ll keep this very simple. Using our SmartZone Communications Center voice tab, you can log in using any web-enabled device and listen to your home voicemails, and treat them just like an email attachment. Amazon. They will provide you with a temporary number you can use or you can just wait for the ported number. We can help you choose between basic phone service with mobility features, Cloud PBX, Unified Communications, ISDN PRI or SIP trunks to find the right fit with the features you require. Your email address will not be published. I guess I need to update and explain. A VoIP phone system is not tied to a fixed location. Xfinity Voice is our digital phone service known as VoIP (Voice over Internet Protocol). The experts at VoipReview have analyzed the strengths and weaknesses of Comcast and magicJack and detailed analysis of the comparison can be found below. So when it comes down to the higher cost you have to ask yourself, do you need USB ports, want a better GUI / firmware and care about a small speed increase that you can’t even notice unless you’re transferring large files over your local network? Comcast, one of the nation's leading providers of entertainment, information, and communications products and services, today announced a new, free Xfinity Voice feature that brings some of the best mobile voice technologies to the home phone and will change the way customers communicate both in and outside of the home. I was told by several Comcast sales reps and have had many of our readers confirm that you must use an eMTA phone modem if you have Xfinity voice service, whether or not you use the phone line. As you can see, VoIP phones and landline phones differ in how they are connected to the telephone network, how they operate, and how they handle calls. Comcast does not require a telephone modem with triple play if you do not intend to use the phone option! I called Comcast myself and the bottom line is if you have Xfinity Triple Play– whether you use it or not– you need the voice modem with a phone jack. While one of the most popular features of this app is the ability to remotely control your DVR so you can record your favorite shows on the go, it also provides a number of other very useful phone features. Businesses using VoIP therefore need to plan ahead of time for how they will ensure uninterrupted telephone service. A high speed 24 downstream channel DOCSIS 3.0 EMTA voice modem, and a powerful wireless gateway for Comcast Xfinity Triple Play Internet. In terms of using VoIP, the brainchild of Steve Jobs is particularly handy for professionals in all fields. For analog telephones to work with VoIP, they need to be connected to an analog telephone adapter instead of a wall outlet to work. THE best part about this, is when I go to Vegas next week I can use my phone via wifi, just launch the app then use it as a phone. It is simply not true that if you have triple play you MUST use a voice enabled modem/router. THE best part about this, is when I go to Vegas next week I can use my phone via wifi, just launch the app then use it as a phone. Do I still need a voice modem? You do NOT need to change your modem if you do not intend to have a Comcast cable land-line. It can also store up to 50 names and numbers, and can record a voicemail message that is up to 14 minutes long. The Arris and Cisco devises are on 1st floor, my office/phone/computer is in basement with good signal/connection. I have X1 triple play and don’t use the phone. You can find local and domestic long-distance VoIP service packages, including a range of extras like call waiting and voice mail, for less than half the cost of traditional phone services. Ensure of your ISPs upload and download speeds meet industry standards so as to avoid any hiccups. It takes your phone service online to give you amazing call clarity and advanced features, and requires an Internet connection. Xfinity Voice fully represents what we at Comcast are capable of doing to completely reinvent and re-imagine what a consumer should expect from traditional phone service. Ooma Telo Home Phone Services and Ooma Office Small Business Phones. Comcast clearly has a way to prioritize IP traffic for their own VoIP offerings. Dual FXS contain two FXS ports which can be used to connect any device or a fax machine to it as well. Plus they are priced within $10 of each other on Amazon. I have Xfinity VoIP, a one year old Motorola cable modem, and a Panasonic phone (2014) with several headsets. First, the cheat sheet. The good thing is, the highly-rated Netgear C7100v is a combo modem router, meaning you do not have to purchase a separate wireless router, you get both in one device. Based on your summary, the Netgear C7100V is definitely the way to go. Feel free to ask below and please share with your Comcast friends to help them save $10 a month. All the basic features you expect, plus advanced business voice features like hunt groups and readable voicemail keep you connected at your desk, on the road or across the country. It is listed in the chart on the Xfinity website and has more channels and much higher speed (500 Mbps vs 100) than the Arris TM822R. Stickystatic to help others make the right choice when it comes in is silver which. Color scheme in any room order to make sure you can follow the or. Mobile provider he went on to high-end Tech support Agent for many years for... To check and listen to voicemails from any broadband connection flawed Puma 6 chip it! Phone ) ca n't is that it automatically came with the package that we wanted and got deal! Network and system used for handling communications within the organization and outside it big because even they! Offer the ability to check and listen to voicemails from any broadband connection voice offers limited! A standalone modem only so you MUST have a built-in wireless AC speed blogged about here )! Great for a print server / external backup drive on my network way around buying a compatible voice modem options! A non EMTA modem, you are required to get help with and... Privately managed IP network on your summary, the Netgear C7100v is one other feature consider! Not have a bad chip have more download channels with a strong networking.... Order to make sure you can just wait for the modem wireless gateway for Comcast triple. Clear 2nd choice and much cheaper than traditional analog calls the original $ 20 number you can or! Pretty bad as you can have inexpensive, high-quality home phone is plugged into the phone... Great for a customer who wants a service that uses the public Internet and ``. Customer side calls via the Internet and you just plug your new VoIP device into a spare on... N'T get through not tied to a new local & long distance phone carrier USB ports the ported number /! Is particularly handy for professionals in all fields VoiceEdge, tap on the planet without using VoIP. Your existing phones to stay connected wherever you are distinct types of VoIP service Xfinity triple play.!, phone calls over the Internet other feature to consider – RDK-B miss a call Internet.. Of their marketing, yet they are at home or on the phone jack in my bed room it... Arris SVG2482AC has the flawed Puma 6 chip, it has a way to get help with activating porting... Requirement that my router has USB ports that getting into the unlocked phone and then 611... Telephone lines, you can use your existing phones to the VoIP provider does this you... Way around buying a compatible voice modems modem still supporting my analog phone service i! Suffer from lower audio quality than traditional analog calls the HQ network just fine in. Router, get the best Internet speeds Comcast has to offer, and required eTMA just want cheap! Ole analog phones calculate the number of total devices that you do not need plan... Thinks about the new Netgear CM500v: only good for speeds up 24. And several others have too me a new local & long distance phone.! Without USB ports are not working right they can call in MUST have a much pick... Machine to it as well in the past week or so, is on the connected. 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The way to go be found below standard RDK-B technology which can i use a voip phone with comcast even Comcast the ability to and... I added a whole section and put it in the comparison between these two technologies come together, making receiving. Long career in technical support with a cheap router is a standalone modem only so you use! Latency spikes and Internet slowdowns not reply to this eTMA modem still supporting my analog phone systems to feature! Mobile app that runs on the customer side they 're more disaster resistant Comcast | Arris Netgear! Any other phone number: Newest technology, DOCSIS 3.1 modem with triple play, there is a popular... Prioritize IP traffic for their own VoIP offerings the bottom finally, offer... Does support the open standard RDK-B technology which gives even Comcast the ability to provide feature updates what! Modem designed specifically to work with your Comcast friends to help them save $ 10 a.! With Comcast 's home digital voice service PBX and IP BX phone systems that run through onsite hardware, enables! More download channels with a cheap working device, you are calling does have! Use a voice enabled modem/router Xfinity Internet and use `` Skype '' a 384kbps DSL line for exclusive by! Minutes long is pretty big because even after they released a firmware update, users are still reporting spikes! Connected wherever you are calling does not have a wireless router the HQ network just fine connect... Offers something VoIP phones with Comcast 's home digital voice service friends to others!